FAQ
Frequently Asked Questions (FAQ)
Welcome to the Arvaliona FAQ page! Here you can find answers to many of the questions customers ask us most frequently. If you cannot find the information you need, please contact our customer support team at support@arvaliona.com and include your Order Number and Order Email so we can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
You can apply a discount code during checkout by following these steps:
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Add the clothing, apparel, or other products you would like to purchase to your shopping cart.
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Select PAY WITH DEBIT/CREDIT CARD to continue. (This applies whether you choose PayPal or a credit/debit card.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the designated field displayed on the right side of the checkout page.
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Complete your purchase using your preferred payment method.
Q: What payment methods do you accept?
We offer several secure payment options, including:
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PayPal, including guest checkout
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Major credit/debit cards: Visa, MasterCard, American Express, Diners Club
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Apple Pay & Google Pay
Q: How much does shipping cost?
Our standard international shipping fee is generally USD $5.99. The final shipping cost may vary depending on your destination and any promotions available when your order is placed. The exact shipping charge will be shown at checkout before you complete your purchase.
Shipping & Delivery
Q: Do you offer international shipping?
Yes! We deliver to most countries worldwide. Depending on product availability and your shipping destination, your order may be sent from one of our available fulfillment locations.
Q: How long will delivery take?
Estimated delivery typically takes approximately 10–20 business days after your order has been processed and shipped.
Q: How do I track my package?
Once your order has been dispatched from our fulfillment facility, you will receive a shipping confirmation email containing your tracking number. You can use the tracking details included in that email to monitor your shipment.
Q: Why has my tracking information not updated?
Tracking information may take approximately 24–48 hours to become active after your shipping confirmation has been sent. Tracking updates may also temporarily pause while your package is moving between carrier facilities.
Q: Why did I receive only part of my order?
If your purchase contains multiple clothing items, apparel products, or other products, some items may occasionally be shipped separately from different fulfillment locations. In these cases, you may receive separate tracking numbers for each package by email.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
Requests to update this information should be submitted as soon as possible. Please contact us immediately at support@arvaliona.com with the subject line “Urgent: Address Change”.
Please include:
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Your Order Number
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Order Email
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Corrected shipping information
We will make reasonable efforts to update your details if your order has not yet entered processing or fulfillment. Once your package has shipped, we are generally unable to change the delivery information. In some situations, you may also need to contact the shipping carrier directly.
Q: Can I change the items in my order?
If you need to update the size, color, quantity, style, or another detail of your order, please email us immediately at support@arvaliona.com with the subject line “Urgent: Order Change.”
Please provide:
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Your Order Number
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Order Email
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Details of the changes you would like to request
Order changes can only be made if your purchase has not yet entered the fulfillment process.
Q: Can I cancel my purchase?
If your order has not yet entered fulfillment or been shipped, please contact us as soon as possible to request a cancellation.
We cannot guarantee that cancellation will still be available once processing has started. Orders that have already shipped generally cannot be canceled and may instead need to be returned after delivery in accordance with our Return & Refund Policy.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry that your order arrived damaged. Please contact support@arvaliona.com and provide:
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Your Order Number
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Order Email
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Clear photos or video showing the damaged clothing item, apparel product, or other product
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A photo of the shipping package
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A photo of the shipping label
Please keep the product and all original packaging until our customer service team has completed its review of your case.
Q: My item has a defect or quality problem.
We take product quality seriously. Please email support@arvaliona.com with your Order Number, Order Email, and clear photos or video showing the defect or quality issue.
Our customer support team will review the information you provide and determine an appropriate resolution.
Q: I received the wrong item or something is missing.
We apologize for the inconvenience. Please contact us at support@arvaliona.com and provide:
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Your Order Number
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Order Email
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A photo or video showing the items you received
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A photo of the shipping package and shipping label
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A description of the missing or incorrect item
We will review the information provided and work to resolve the issue as quickly as reasonably possible.
Account & Communication
Q: I did not receive my order confirmation email.
Please check your spam or junk email folder first.
If you still cannot locate your confirmation email, contact support@arvaliona.com using the email address associated with your order. Please include your name and any available order details so our team can help locate your purchase.
Q: I still haven’t received my tracking number.
Tracking details are generally sent after your order has completed processing and has been shipped.
Please check your spam or junk folder first. If your order has already been processed and you still have not received tracking information, contact us at support@arvaliona.com for assistance.