Return & Refund Policy

At Arvaliona, we want every clothing purchase to feel dependable and satisfying. If there is an issue with your order, our customer support team is available to assist you.

1. Return Eligibility & Timeframe

We provide a 30-day return window, meaning you may request a return within 30 days from the date your order is delivered.

To qualify for a return:

• The clothing or apparel item must be unworn, unused, and remain in the same condition in which it was received

• All original packaging, tags, and any included accessories must be returned with the item

• Valid proof of purchase, such as an order confirmation or receipt, must be provided

2. How to Start a Return

To request a return, please contact us at:
support@arvaliona.com

If your return is approved:

• We will provide a return shipping label

• We will send instructions explaining where and how to return your package

Important:
Returns sent without prior authorization from our team will not be accepted.

3. Damages, Defects & Incorrect Items

Please review your clothing, apparel, and other purchased items promptly after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at
support@arvaliona.com so our team can review the issue and work with you to provide an appropriate resolution.

4. Exceptions / Non-Returnable Items

The following products cannot be returned:

• Perishable goods (if applicable)

• Customized or personalized items

• Personal care or hygiene-related products

• Original shipping charges paid at checkout

We also do not accept returns for:

• Sale or clearance merchandise

• Gift cards

If you are uncertain whether a particular product is eligible for return, please contact us before submitting your return request.

5. Exchanges

We currently do not provide direct exchanges.

The quickest way to receive another size, color, style, or replacement item is to:

1. Return the original product after your return request has been approved

2. Place a new order separately

This process helps avoid unnecessary delays in fulfillment and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you are entitled to cancel or return your purchase within 14 days without needing to provide a reason.

Returned products must:

• Be unworn, unused, and remain in their original condition

• Include all original packaging and tags

• Include valid proof of purchase

7. Refunds

After your returned item has been received and inspected:

• We will notify you whether your refund has been approved or declined

• If approved, the refund will be sent to your original payment method within 10 business days

Please note:

• Your bank or credit card provider may require additional time to process and display the refund

• If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@arvaliona.com

8. Refused Shipments & Dispute Resolution

If you need to cancel an order or request a refund, please contact us immediately at
support@arvaliona.com

Please avoid opening a chargeback with your bank before giving us the opportunity to review and resolve the issue, as this can significantly delay the resolution process. We are committed to addressing legitimate order and refund concerns directly, fairly, and efficiently.

9. Late or Missing Refunds

If you have not yet received your refund:

1. Review your bank account again

2. Contact your credit card provider, as refund processing times can differ

3. Contact your bank to confirm whether the refund is still being processed

If you have completed these steps and your refund is still not showing, please contact us at support@arvaliona.com

10. Return Address

You must obtain a return shipping label from us before sending any product back.

HaoApp Hong Kong Limited
ROOM 413, 4/F, LUCKY CENTRE, 165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG