Terms of Purchase
Terms of Purchase
Last Updated: September 14, 2026
At Arvaliona, we aim to make every purchase straightforward, secure, and dependable. These Terms of Purchase outline the rules that apply to orders, payments, delivery, cancellations, and other matters relating to purchases completed through our website.
By submitting an order through Arvaliona, you agree to these Terms of Purchase along with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.
1. Currency
All purchases made through Arvaliona are charged in United States Dollars (USD).
Unless specifically indicated otherwise, all prices shown on our website, during checkout, and within order confirmation messages are presented in USD.
If your bank account or chosen payment method uses another currency, your bank or payment provider may apply currency conversion rates, foreign transaction fees, or other related charges. Arvaliona is not responsible for fees charged by your bank, card issuer, PayPal, or another payment provider.
2. Accepted Payment Methods
We provide a selection of secure and convenient payment options for completing your order.
Available methods may include:
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PayPal
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Major credit cards
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Major debit cards
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Apple Pay
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Google Pay
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Other payment methods displayed during checkout
The payment options available to you may differ depending on your location, device, and payment provider.
Every payment is subject to authorization and approval by the relevant payment service provider.
3. Pricing
We take reasonable measures to ensure that the prices displayed for our clothing, apparel, and other products are accurate.
Product prices may be adjusted at any time without prior notice. However, once your order has been successfully submitted and accepted, the price listed in your order confirmation will apply to that purchase.
Promotions, discount codes, and special offers may be subject to separate conditions and cannot necessarily be combined unless we expressly permit it.
4. Taxes, Duties & Additional Charges
Applicable taxes may be calculated during checkout according to your shipping destination and relevant legal requirements.
For international purchases, customs authorities may impose import duties, taxes, brokerage charges, or other fees.
Unless we clearly state otherwise at checkout, responsibility for these additional charges rests with the customer.
5. Order Placement
By submitting an order, you confirm that:
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All information you provide is complete and accurate
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You have authorization to use the payment method selected
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Your billing and shipping details are correct
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You agree to pay the full amount displayed at checkout
Once an order has been submitted, we may send an order confirmation to the email address you provided.
Receiving an order confirmation does not necessarily mean that your purchase has been finally accepted or dispatched.
6. Order Acceptance
Arvaliona may accept, reject, restrict, or cancel an order when reasonably necessary.
This may happen for reasons including:
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Product unavailability
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Incorrect product information or pricing
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Payment authorization issues
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Suspected fraud or unauthorized activity
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Incorrect customer, billing, or delivery information
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Orders that do not comply with our policies
If an order is canceled after payment has already been collected, the applicable amount will be refunded to the original payment method.
7. Payment Authorization
Your selected payment method may be authorized or charged when the order is submitted.
If a payment is declined, reversed, or cannot otherwise be completed, we may not be able to process or fulfill your order.
Arvaliona is not responsible for delays caused by banks, financial institutions, payment processors, or inaccurate payment information supplied by the customer.
8. Clothing, Sizing & Fit Information
Certain clothing and apparel products available through Arvaliona may be offered in different sizes, measurements, fits, colors, materials, or styles.
Customers should carefully review the product description, size guide, measurements, fabric information, care instructions, and other specifications before placing an order or wearing an item.
Some garments or apparel products may require particular sizing considerations, handling, or care.
Customers are responsible for deciding whether the selected size, fit, style, measurements, and product specifications are appropriate for their preferences and intended use.
9. Product Care
We recommend following all washing, drying, ironing, storage, handling, and usage instructions provided for each garment or apparel product.
Products should only be worn, handled, cleaned, stored, and used in accordance with their intended purpose.
Clothing that requires specific washing temperatures, drying methods, fabric care, stain treatment, or handling procedures should be maintained according to the applicable care instructions.
10. Order Changes & Cancellations
We begin processing orders as quickly as reasonably possible after they are received.
If you need to modify or cancel an order, please contact us at:
Please submit any cancellation or modification request as soon as possible after placing your order.
We cannot guarantee that changes or cancellations can be made after processing or fulfillment has started.
Orders that have already been shipped generally cannot be canceled and may instead need to be returned after delivery in accordance with our Return & Refund Policy.
11. Shipping
All orders are shipped in accordance with our Shipping Policy.
Processing and delivery times may vary depending on product availability, shipping destination, carrier operations, customs procedures, or other circumstances beyond our reasonable control.
Any shipping or delivery timeframe provided is an estimate and should not be considered a guarantee.
12. Order Tracking
When tracking information becomes available, it will generally be sent to the email address associated with your order.
Please be aware that tracking details may take additional time to activate or refresh after the shipping label has been generated.
13. Returns & Refunds
Eligible purchases are covered by our 30-day return policy.
All returned items must meet the eligibility rules and requirements set out in our Return & Refund Policy.
Once an eligible return has been received and inspected, approved refunds will generally be sent back to the original payment method.
Your bank, card issuer, or payment provider may need additional processing time before the refunded amount appears in your account.
14. Optional Checkout Services
Arvaliona may make optional checkout services available, including Shipping Protection or Tipping.
These services are entirely optional and are not required in order to complete a purchase.
They will only be added to your order when you choose them during checkout.
For further details, please refer to our Shipping Protection & Tipping Policy.
15. Product Availability
All clothing, apparel, and other products are sold subject to availability.
We may restrict quantities, discontinue products, or adjust product availability at any time without prior notice.
If a product becomes unavailable after your order has been submitted, we may contact you about available alternatives or issue a refund for the unavailable item.
16. Product Information
We make reasonable efforts to present product descriptions, photographs, specifications, colors, fabrics, measurements, sizes, finishes, and other relevant product information as accurately as possible.
However, actual product appearance may differ slightly due to lighting, photography, screen settings, production variations, fabric characteristics, or similar factors.
Minor variations that do not materially affect the ordinary use or functionality of a product may not be considered defects.
17. Fraud Prevention
To protect both our customers and our business, we may review orders and transactions for indications of fraudulent or unauthorized activity.
In some circumstances, we may ask for additional information before fulfilling an order.
Orders that cannot be reasonably verified may be delayed or canceled.
18. Chargebacks & Payment Disputes
If you encounter an issue concerning your purchase, please contact us first at:
We will make reasonable efforts to address legitimate concerns involving orders, payments, delivery, returns, or refunds directly with you.
Opening a chargeback while a refund request or customer service case is already under review or being processed may result in additional delays.
Nothing in this section restricts any rights you may have under applicable law or through your payment provider.
19. Limitation of Purchase
Products purchased through Arvaliona are primarily intended for personal or household use unless we expressly indicate otherwise.
We reserve the right to limit or cancel quantities that reasonably appear to have been ordered for unauthorized resale, commercial redistribution, fraudulent purposes, or other improper uses.
20. Changes to These Terms
We may revise these Terms of Purchase from time to time to reflect changes to our business operations, payment options, policies, legal obligations, or services.
The most current version will be made available on our website together with the applicable updated effective date.
21. Contact Us
If you have questions concerning an order, payment, purchase, or these Terms of Purchase, please contact us:
Email: support@arvaliona.com
Phone: (364) 225-3512
Website: https://arvaliona.com
Company: HaoApp Hong Kong Limited
Address: ROOM 413, 4/F, LUCKY CENTRE, 165-171 WAN CHAI ROAD, WAN CHAI, HONG KONG