Shipping policy

The Arvaliona Promise

At Arvaliona, we believe a dependable shopping experience begins with thoughtful customer care.
Every order is handled with attention from the time your purchase is confirmed until it reaches your delivery address.
To help limit unnecessary waste while keeping our pricing reasonable, many of our clothing and apparel products are fulfilled through trusted global distribution partners experienced in handling fashion items. This approach allows us to offer carefully selected, stylish products while keeping fulfillment efficient.

1. Order Processing & Shipping Fee

Before shipment, each order is reviewed to help ensure it meets our quality expectations.

  • Processing Time: 1–3 business days

  • Shipping Fee: FREE Standard Shipping on all orders over $59.00.
    Orders below $59.00 are subject to a flat worldwide shipping charge of $5.99.

Please Note:
During high-volume periods, including holidays and promotional events, order processing may require up to 5 business days.

2. Estimated Delivery Times

Because certain Arvaliona clothing and apparel items may be dispatched from our global partner facilities, estimated delivery times can vary slightly depending on the destination.

Region Estimated Delivery Time
United States 8–15 Business Days
Canada / UK / Australia 11–16 Business Days
Rest of World 13–18 Business Days

We appreciate your patience while your Arvaliona order makes its way to you.

3. Order Tracking

After your package has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.
Tracking Updates:
Please allow approximately 1–3 business days for tracking information to become visible after the shipping label is generated. If the tracking page does not show immediate movement, this does not necessarily mean that your shipment is no longer in transit.

4. Customs, Duties & Taxes

International shipments are sent DDU (Delivered Duty Unpaid).
This means:

  • Any customs duties, import taxes, or additional fees charged by local authorities are the customer’s responsibility.

  • Arvaliona is not responsible for delivery delays resulting from customs inspections or clearance procedures.

  • Customs charges are uncommon for many clothing and apparel shipments, but applicable requirements and fees may vary depending on the destination country.

5. Order Changes & Cancellations

We begin preparing orders shortly after they are placed.
If you need to update your shipping address or request an order cancellation, please contact us at:
support@arvaliona.com
within 12 hours of submitting your order.
Once processing has started, we may no longer be able to make changes or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction is important to us.
Damaged Items
If your order is delivered damaged:

  • Please send clear photos within 72 hours of delivery.

  • We will arrange a free replacement as soon as reasonably possible.

Lost or Stolen Packages
Arvaliona is not responsible for packages reported as lost or stolen after carrier tracking confirms the shipment as “Delivered.”
If tracking indicates that delivery has been completed but you are unable to locate your package, please:

  1. Check with neighbors or other members of your household.

  2. Contact the shipping carrier promptly and submit a claim.

We are happy to provide any available tracking details needed to support your claim, but we cannot issue refunds for orders that the carrier confirms were successfully delivered to the shipping address provided with the order.
If you have any shipping-related questions, please contact us at
support@arvaliona.com